Posted by Orange Cyberdefense is hiring a Service Delivery Officer in Nanterre, France, for a regular, full-time position within its IT and Engineering category. The salary is based on experience, and the role focuses on coordinating Managed Services contracts, supporting service delivery management, monitoring contractual commitments, and maintaining strong internal and customer relationships.
The position also involves assisting Service Delivery Managers, coordinating internal departments, supporting contract renewals, and contributing to client reporting.
Job Overview
- Job Title: Service Delivery Officer (M/F)
- Company: Orange Cyberdefense
- Location: Nanterre, France
- Employment Type: Full-time
- Position Type: Regular
- Category: IT & Engineering
- Job Reference: 2026-2259
- Publication Date: September 4, 2026
- Salary: Based on experience
- Language: English
About Orange Cyberdefense
Orange Cyberdefense is the strategic digital security entity of the Orange Group. The company supports businesses, critical infrastructure operators, government agencies, and local authorities with cybersecurity strategies and services.
According to the listing, Orange Cyberdefense had €1.2 billion in turnover in 2024, recorded 11% growth, and had more than 3,000 cybersecurity experts.
The company’s stated mission is to contribute to a safer digital society.
Service Delivery Officer Job Description
The Service Delivery Officer will coordinate Managed Services contracts that do not have client governance and provide internal support to Service Delivery Managers.
The position requires monitoring contractual services and commitments, coordinating internal departments, assessing customer satisfaction, handling concerns related to service quality, and supporting contract management activities.
The role also involves working with sales and pre-sales teams during contract renewal periods and assisting Service Delivery Managers with governed contracts and client reports.
Key Responsibilities
- Coordinate Managed Services contracts without client governance.
- Support the internal management of Managed Services contracts.
- Assist Service Delivery Managers with their responsibilities.
- Manage new contracts.
- Coordinate internal departments during the onboarding of new contracts.
- Conduct periodic checks to confirm contractual services and commitments are being met.
- Escalate discrepancies to management.
- Suggest improvement opportunities and concrete action plans.
- Assess customer satisfaction using appropriate methods for the contract.
- Serve as a contact point for customer concerns and complaints related to contractual commitments and service quality.
- Participate in client committees when required.
- Coordinate administrative activities between internal departments.
- Support contract renewal activities alongside sales and pre-sales teams.
- Provide information and indicators needed for contract renewal strategies.
- Assist Service Delivery Managers with contracts involving governance.
- Support the generation of client reports.
Qualifications and Requirements
The listing highlights the following skills and capabilities:
- Knowledge of customers and their operating environments.
- Understanding of IT service management and ITIL.
- Strong communication abilities.
- Customer relationship management skills.
- Rigorous and reliable approach to work.
- Good analytical skills.
- Ability to work autonomously.
- Initiative and proactive working style.
- Understanding of company tools, processes, and methods.
- Good understanding of computer security.
- Good command of office tools.
- English language skills.
Salary and Benefits
The salary for the Service Delivery Officer position is based on experience.
Orange Cyberdefense lists several employee benefits and workplace opportunities, including:
- Team events and team-building activities.
- Training and certification opportunities.
- Internal mobility and assignments at international sites.
- Teleworking.
- Support for sports and cultural activities.
- Participation and incentive schemes.
- Employee savings plan.
- Time savings account.
- Gift vouchers.
- Career development and internal training opportunities.
Who Should Apply?
This position may suit candidates with knowledge of IT service management, customer relationship management, cybersecurity, and contract coordination.
Strong communication, analytical ability, reliability, autonomy, and initiative are important for the role. Candidates should also be comfortable working with internal teams and supporting Service Delivery Managers in managing contracts and client reporting.
Frequently Asked Questions
Where is the Service Delivery Officer position located?
The position is located in Nanterre, France.
Is the Service Delivery Officer job full-time?
Yes. The position is a regular, full-time role.
What is the salary for the position?
The listing states that the salary is based on experience.
What type of contracts will the Service Delivery Officer manage?
The role focuses particularly on Managed Services contracts without client governance while also supporting Service Delivery Managers with contracts that have governance.
Is ITIL knowledge required?
Knowledge of service management, including ITIL, is listed among the key strengths and skills for the position.
Is English required?
Yes. English is listed as the foreign language requirement.
Can the role involve teleworking?
Yes. Teleworking is listed among Orange Cyberdefense’s workplace benefits.
What type of company is Orange Cyberdefense?
Orange Cyberdefense is the Orange Group’s strategic entity dedicated to digital security and cybersecurity services.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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