Posted by Acira Consultancy Pty Ltd is seeking an ICT Customer Support Officer to provide technical assistance, user support, training and guidance on computer systems. The full-time position offers an annual salary of $90,000 to $120,000 and is based in Adelaide and Melbourne, Australia.
The role involves diagnosing hardware and software problems, installing software, maintaining computer systems and network infrastructure, repairing equipment, adapting programs to user requirements and supporting users with applications. Visa sponsorship is explicitly available for this opportunity.
This article covers the ICT Customer Support Officer salary, responsibilities, requirements, locations and visa sponsorship details for candidates interested in ICT jobs in Adelaide and Melbourne.
Job Overview
- Job Title: ICT Customer Support Officer
- Employer: Acira Consultancy Pty Ltd
- Job Classification: 313112 ICT Customer Support Officer
- Location: Adelaide and Melbourne, Australia
- Employment Type: Full-time
- Salary: $90,000–$120,000 per year
- Work Location: In person
- Visa Sponsorship: Available
- Job Category: Information and Communications Technology
- Key Areas: Technical support, computer systems, software, hardware and network infrastructure
About Acira Consultancy Pty Ltd
Acira Consultancy Pty Ltd is recruiting an ICT Customer Support Officer to provide technical assistance to computer system users.
The position combines customer support with technical responsibilities involving hardware, software, computer networks and related equipment.
ICT Customer Support Officer Job Description
The ICT Customer Support Officer will help users resolve computer-related problems and ensure that software, hardware, applications and network systems operate effectively.
The position requires the ability to identify technical requirements, respond to user enquiries, install appropriate software, repair computer equipment and maintain computer systems. The successful candidate will also provide training and guidance to users and work on websites and computer networks.
Key Responsibilities
The ICT Customer Support Officer will be responsible for:
- Providing technical support and guidance to computer system users.
- Determining appropriate software and hardware requirements to resolve problems.
- Responding to enquiries concerning software and hardware issues.
- Diagnosing and fixing software and hardware problems.
- Installing and downloading appropriate software.
- Adapting existing programs to meet user requirements.
- Designing and maintaining websites.
- Implementing and maintaining computer networks.
- Repairing terminals, printers and modems.
- Assembling, installing and maintaining computer systems.
- Repairing computer hardware and software.
- Maintaining related computer equipment.
- Helping users operate applications effectively.
- Providing training and guidance on computer systems.
Qualifications and Requirements
The supplied listing does not specify a particular degree, certification, licence or minimum years of experience for the ICT Customer Support Officer position.
The role requires technical capability across computer systems, hardware, software and networks, as reflected in the stated duties. Candidates should be able to provide user support, troubleshoot technical problems and work with various types of computer equipment and applications.
Relevant areas of responsibility include:
- Software and hardware troubleshooting.
- Computer system installation and maintenance.
- Network implementation and maintenance.
- Software installation and adaptation.
- Computer equipment repair.
- Website design and maintenance.
- User training and technical guidance.
Salary and Benefits
The advertised ICT Customer Support Officer salary is $90,000 to $120,000 per year.
The job listing specifically identifies visa sponsorship as an available benefit for the position. No other benefits are specified in the supplied listing.
Visa Sponsorship and Relocation
Visa sponsorship is explicitly available for this ICT Customer Support Officer position.
The listing identifies Adelaide and Melbourne as the locations for the opportunity. It does not provide specific details about relocation assistance or accommodation.
Who Should Apply?
This opportunity may suit ICT professionals with practical skills in computer support, hardware and software troubleshooting, network infrastructure, computer systems and user assistance.
Candidates should be comfortable diagnosing technical problems, installing and maintaining software and hardware, repairing equipment and helping users understand computer systems and applications.
The position may also appeal to professionals with experience in website maintenance, network implementation and adapting existing software to meet user requirements.
Frequently Asked Questions
What is the salary for ICT Customer Support Officer jobs in Australia?
The advertised salary is $90,000 to $120,000 per year.
Where is the ICT Customer Support Officer position located?
The full job description lists Adelaide and Melbourne as the locations for the position.
Is the position full-time?
Yes. The position is advertised as full-time.
Is visa sponsorship available for this ICT job?
Yes. The job listing explicitly states that visa sponsorship is available.
What does an ICT Customer Support Officer do?
The role involves supporting computer users, diagnosing hardware and software problems, installing software, maintaining computer systems and networks, repairing equipment and helping users operate applications.
Does the position involve network infrastructure?
Yes. The listed responsibilities include implementing and maintaining computer networks.
Does the role involve repairing computer equipment?
Yes. The position includes repairing terminals, printers, modems and other computer-related equipment.
Does the job involve website work?
Yes. The listed duties include designing and maintaining websites.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
Post Disclaimer: International Jobs Recruitment (IJR) is a global career platform that connects job seekers with employment opportunities from trusted employers worldwide. IJR is not the hiring organization and does not influence recruitment decisions. For any specific inquiries regarding job status or application requirements, please contact the official hiring organization directly via the links provided.