Posted by PSA Academy, operated by Pro Sports Services LLC, is hiring a Sales & Admin Officer for its academy operations in the UAE. The position is full-time and on-site, with the listing identifying Sharjah as the location. The role offers AED 3,250 to AED 4,000 per month based on experience, plus performance-based commission.
The Sales & Admin Officer will support sales, customer communication, venue administration, financial reporting, and day-to-day academy operations. This article explains the job responsibilities, requirements, working schedule, salary, benefits, and other important details about the opportunity.
Job Overview
- Job Title: Sales & Admin Officer
- Company: PSA Academy (Pro Sports Services LLC)
- Location: Sharjah, United Arab Emirates
- Employment Type: Full-time
- Job Type: Contract / Permanent
- Work Arrangement: On-site
- Salary: AED 3,250–AED 4,000 per month, based on experience
- Commission: Performance-based commission on enrolment targets
- Start Date: Immediate
- Experience: 1–3 years in sales, administration, customer service, or front-desk roles preferred
- Working Hours: Typically split shifts, including weekends
- Visa Requirement: Applicants must currently reside in the UAE with a valid visa or transferable visa
About PSA Academy
PSA Academy is a multi-sport academy in the UAE that was established in 2014. It operates across Dubai, Sharjah, and Ajman and has more than 3,000 students and over 10 venues.
The academy provides football, gymnastics, swimming, basketball, and tennis programmes for children and families.
The Sales & Admin Officer will support the academy’s venue operations while helping prospective and existing families with enrolments, communication, payments, and programme-related enquiries.
Sales & Admin Officer Job Description
The Sales & Admin Officer will serve as an important point of contact at the academy venue. The role combines sales and customer acquisition with administration and operational responsibilities.
The successful candidate will communicate with parents, coaches, prospective customers, and other stakeholders while helping ensure that programmes run smoothly. The position also involves managing student records, processing payments, tracking sales leads, and supporting venue standards.
Key Responsibilities
Sales and Customer Acquisition
- Respond to incoming leads through phone calls, WhatsApp, email, and walk-ins.
- Convert prospective customers into enrolled students.
- Conduct facility tours and trial sessions for prospective parents.
- Follow up with warm leads consistently.
- Work toward monthly sales targets for football and gymnastics programmes.
- Promote additional programmes and sibling enrolments.
- Keep lead information updated in the Classcard CRM.
Administration and Operations
- Support daily venue operations, including scheduling classes and tracking attendance.
- Process student enrolments, renewals, package upgrades, and payments.
- Coordinate with the Operations Manager and coaching team to support smooth programme delivery.
- Maintain student records and performance reports.
- Keep parent communication records updated.
- Manage the Classcard CRM system.
Parent Communication
- Act as a primary contact for parent questions, complaints, and feedback.
- Address customer concerns professionally and escalate matters when appropriate.
- Send parents updates and reminders concerning schedules, events, and invoices.
- Maintain parent WhatsApp groups and email databases.
Finance and Reporting
- Process payments and generate invoices.
- Follow up on outstanding fees.
- Prepare weekly sales and attendance reports for senior management.
- Track and reconcile cash collected at the venue.
- Manage petty cash and smaller operational expenses with appropriate documentation.
Venue and Compliance
- Help ensure the venue meets PSA standards for cleanliness, safety, and presentation.
- Complete daily opening and closing checks.
- Ensure coaches and staff follow attendance and uniform policies.
- Coordinate with school management on operational matters.
- Monitor stocks of kits, equipment, and marketing materials.
Qualifications and Requirements
Must-Have Requirements
- 1–3 years of experience in sales, administration, customer service, or front-desk positions.
- Experience in education, sports, fitness, or hospitality is preferred.
- Excellent spoken and written English.
- Strong skills in Microsoft Excel, Word, and email management.
- Ability to manage multiple tasks and prioritize responsibilities.
- Ability to work independently with limited supervision.
- Confidence when communicating by phone and in person.
- Strong attention to detail.
- Good organizational skills.
- Current residence in the UAE with a valid or transferable visa.
- Willingness to work evenings and weekends according to academy operating hours.
Nice-to-Have Qualifications
- Arabic language skills, both verbal and written.
- Experience using CRM platforms such as Classcard, HubSpot, or Salesforce.
- Experience in a sports academy, school administration, or children’s education environment.
- A driving licence and access to a personal vehicle.
- Experience in lead conversion or B2C sales with a record of meeting targets.
Salary and Benefits
The advertised salary for the Sales & Admin Officer position is AED 3,250 to AED 4,000 per month, depending on experience. The role also includes performance-based commission linked to enrolment targets.
The listing states that the company offers:
- Annual leave according to UAE Labour Law.
- Medical insurance.
- Visa and employment under PRO Sports Services LLC.
- Career growth opportunities within the UAE-based academy.
- Training and development opportunities.
- A friendly and supportive team environment.
Visa and Employment
The listing states that applicants should currently be residing in the UAE with a valid visa or a transferable visa.
PSA Academy also states that visa and employment will be provided under PRO Sports Services LLC. This information should be considered alongside the requirement for candidates to already be residing in the UAE with a valid or transferable visa.
Working Hours
This is a full-time, on-site position. Working hours are typically arranged as split shifts to match the academy’s operating schedule and include weekends.
The specific working schedule is expected to be discussed during the interview.
Who Should Apply?
The Sales & Admin Officer position may suit candidates with experience in sales, administration, customer service, or front-desk work who are confident communicating with parents and prospective customers.
Strong candidates should be organized, comfortable handling multiple responsibilities, and able to work independently. Experience with CRM systems, lead conversion, sports academies, education, fitness, or hospitality can be useful, while Arabic language skills and B2C sales experience are listed as advantages.
Frequently Asked Questions
What is the salary for the Sales & Admin Officer job?
The listed salary is AED 3,250 to AED 4,000 per month, based on experience, with performance-based commission available on enrolment targets.
Where is the Sales & Admin Officer position located?
The job listing identifies Sharjah, United Arab Emirates, as the location.
Is the Sales & Admin Officer job full-time?
Yes. The position is full-time and on-site.
What experience is required?
The listing asks for 1–3 years of experience in sales, administration, customer service, or front-desk roles, with experience in education, sports, fitness, or hospitality preferred.
Does the job require UAE residency?
Yes. Candidates are required to currently reside in the UAE with a valid visa or transferable visa.
Does PSA Academy provide a visa?
The listing states that visa and employment are provided under PRO Sports Services LLC.
Will the Sales & Admin Officer work weekends?
Yes. The position involves working weekends and evenings according to the academy’s operating hours, with the schedule typically organized around split shifts.
What CRM software is mentioned in the job requirements?
The listing mentions Classcard, HubSpot, and Salesforce. Classcard is specifically used for lead tracking and venue administration.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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