Posted by LatticeFlow AI is hiring a Customer Success Engineer to join its team in Zurich, Switzerland. The position is offered at a 90–100% or 100% workload and is designed for a technically strong professional with experience across pre-sales, post-sales delivery, B2B SaaS, or AI/ML environments.
The Customer Success Engineer will take ownership of customer outcomes throughout the customer lifecycle, from proof-of-value engagements and technical evaluations through onboarding, adoption, expansion, and renewal. The role requires strong technical knowledge, commercial awareness, excellent communication skills, and the ability to work closely with both customers and internal teams.
This article covers the Customer Success Engineer job in Zurich, including the role, responsibilities, qualifications, salary and benefits information provided by the employer, and the type of candidate LatticeFlow AI is seeking.
Job Overview
- Job Title: Customer Success Engineer
- Company: LatticeFlow AI
- Location: 8005 Zurich, Switzerland
- Workload: 90–100% or 100%
- Job Category: Customer Success / Engineering / AI Governance
- Work Environment: Office-based
- Experience: Pre-sales and post-sales experience required
- Technical Background: APIs, AI/ML workflows, and complex enterprise environments
- Industry: B2B SaaS / AI and ML
- Employment Type: Not specified in the listing
About LatticeFlow AI
LatticeFlow AI is an AI governance company focused on helping enterprises evaluate, secure, and control AI-related risks. The company describes its platform as being built for the agentic era and operates at the intersection of AI research and enterprise requirements.
LatticeFlow AI was founded by ETH Zurich researchers and has been recognized in Gartner’s first Magic Quadrant for AI Governance Platforms. The company also co-developed COMPL-AI, a technical framework for EU AI Act compliance.
The company has a global team representing more than 12 nationalities and operates offices in Zurich, Sofia, and Dublin.
Job Description
As a Customer Success Engineer, you will be responsible for ensuring customers achieve measurable value from LatticeFlow AI’s technology.
The role covers the complete customer journey. This starts with pre-sales activities and proof-of-value engagements and continues through technical deployment, onboarding, adoption, expansion, and renewal.
Rather than simply managing customer relationships, the position focuses on owning customer outcomes. You will define what success should look like, work with internal technical teams to deliver against those objectives, monitor customer health, and identify opportunities to improve adoption and support business growth.
The role also requires close collaboration with Sales and technical teams, while providing internal feedback about customer needs and product improvements.
Key Responsibilities
The Customer Success Engineer will:
- Lead pre-sales engagements from a customer-success perspective.
- Establish clear success criteria with prospects at the beginning of proof-of-value engagements.
- Help create the conditions needed to move prospects from proof-of-value to successful deals.
- Own the customer-success narrative throughout the sales process.
- Work closely with Forward Deployed Engineers to ensure technical deployments meet agreed success criteria.
- Manage the overall customer outcome while the FDE handles the technical execution.
- Lead the post-signature customer journey from onboarding through adoption, expansion, and renewal.
- Build and maintain strong relationships with customers.
- Understand customers’ changing needs, challenges, and strategic priorities.
- Connect customer requirements with the value delivered by LatticeFlow AI.
- Monitor customer health, product usage, and adoption trends.
- Identify potential risks early and take proactive action.
- Prepare customers for renewals by demonstrating value well ahead of the renewal process.
- Work with Sales to identify and support expansion opportunities.
- Represent customer feedback internally and communicate what is working, what needs improvement, and what product changes could help customers succeed.
Qualifications and Requirements
LatticeFlow AI is looking for candidates who can combine technical knowledge, customer-facing experience, and commercial awareness.
Required Skills and Experience
Applicants should have:
- A strong technical foundation and confidence working with APIs and AI/ML workflows.
- Experience working in complex enterprise environments.
- Pre-sales experience, including running demonstrations, supporting proof-of-value engagements, or managing technical evaluations.
- Experience with post-sales delivery such as onboarding, implementation, or customer success.
- Experience working with B2B SaaS or AI/ML products.
- An understanding of customer retention, renewal cycles, and expansion opportunities.
- Strong communication skills and the ability to communicate effectively with both technical and executive-level stakeholders.
- A proactive approach to identifying problems and creating structure where needed.
- Comfort working from the office.
- The ability to thrive in a fast-paced environment where taking ownership is expected.
Additional Advantage
Familiarity with AI governance or compliance frameworks is considered a strong advantage. Relevant frameworks mentioned in the listing include:
- EU AI Act
- NIST
- ISO 42001
Salary and Benefits
The job listing does not specify a salary for the Customer Success Engineer position.
LatticeFlow AI does, however, list several employee benefits and perks, including:
- 25 days of paid vacation.
- An additional five vacation days after the second year, bringing the total to 30 days.
- Funding for relevant courses, training programs, or professional events through its Learning & Development support.
- Private accident insurance.
- A travel allowance for self-organized trips between the company’s Zurich, Sofia, and Dublin offices.
- Access to a company running club.
- Physical activity challenges and other opportunities to stay active.
- Regular team events and get-togethers.
- Annual company retreats.
Who Should Apply?
This Customer Success Engineer opportunity is suited to professionals who can combine technical expertise with customer-facing and commercial skills.
The ideal candidate will have experience supporting technical evaluations or pre-sales engagements and will also understand the post-sales customer journey. Experience with B2B SaaS or AI/ML products is important, while familiarity with AI governance and compliance frameworks can provide an additional advantage.
Candidates should also be comfortable working in an office environment, communicating with different levels of stakeholders, and taking ownership in a fast-moving organization.
Frequently Asked Questions
What is the job title?
The position is for a Customer Success Engineer at LatticeFlow AI.
Where is the Customer Success Engineer job located?
The position is based at LatticeFlow AI’s office in 8005 Zurich, Switzerland.
What is the workload for the position?
The listing indicates a workload of 90–100% or 100%.
What experience does LatticeFlow AI require?
Candidates should have pre-sales experience as well as post-sales experience involving activities such as onboarding, implementation, or customer success. Experience with B2B SaaS or AI/ML products is also required.
What technical skills are required?
Candidates should be comfortable with APIs, AI/ML workflows, and complex enterprise environments.
Is knowledge of AI governance required?
Familiarity with AI governance or compliance frameworks such as the EU AI Act, NIST, and ISO 42001 is described as a strong advantage.
Does the company offer paid vacation?
Yes. The company lists 25 days of paid vacation, with five additional days after the second year, bringing the total to 30 days.
Does the job listing provide a salary?
No specific salary is provided in the listing for the Customer Success Engineer position.
How to Apply
Interested candidates who meet the required qualifications and experience criteria should submit their application.
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